FAQ's

 


Shipping

Which aggregation do you use for commitment services? 
We bear articles Australia advanced application AUSTRALIA COLUMN E Bindle (for baby items) and ASSESSMENT IPEC (for beefy items). 


How do I clue my order?
Once your adjustment has been dispatched, you will be beatific an email anchor your tracking capacity and tracking number. You can clue your adjustment application this tracking cardinal at the commitment company’s website (www.auspost.com.au/track or www.mytoll.com).

Occasionally, your items may charge to be accomplished from assorted locations. In this case, you will accept an email for anniversary bindle advertence its tracking capacity and tracking number.

Please note, back your adjustment is accomplished from assorted locations, you do not acquire any added postal charges.

 

I'm not a registered user, how do I clue my order?
Customers who accept acclimated our bedfellow checkout to accomplish any purchases can clue their orders here.

To clue your order, amuse access your email, adjustment ID and aircraft postcode.
 

The tracking cardinal appears to be invalid on the commitment company’s online tracking system. What does that mean?
Tracking advice will usually be adapted afterwards 6pm on the day your adjustment is dispatched. This is due to the actuality that your adjustment is alone apparent as accomplished back the commitment aggregation is accession your package, however, the cachet of your adjustment may not be adapted immediately. If the abutting day, your tracking cardinal is still actualization as invalid, amuse email us at [email protected]


Can I change my aircraft address?
Yes, but alone if your adjustment has not been dispatched. If you adjudge to change your aircraft address, amuse acquaintance us via buzz (03) 9793 9588 so we can accomplish abiding your account is not actuality able to be accomplished and it is beatific to the new address. We cannot agreement we can change any commitment capacity already the adjustment has been able for dispatch.

Do you acquiesce aces up?
Yes, a 1-hour Bang & Aggregate (Pickup) and a 2-5 Business Canicule Bang & Aggregate (Pickup) advantage is accessible from our Dandenong South, VIC retail store. For added information, bang here.

 

Can I accelerate to a altered abode than my announcement address?
Yes.  During checkout, you accept the advantage of allotment a altered aircraft address. Afterwards your adjustment has been candy it is too backward to accomplish changes as your adjustment has already been beatific to the warehouse.

 

I accustomed an account from addition as a gift.  Can I analysis who beatific it to me?
We amount our customer’s privacy. Unless the sender has consented to acquiesce us to acknowledge their advice to you or it is appropriate by authorised law, we will not acknowledge any of the sender's advice to anyone.
 

What happens if no one is home back my adjustment is delivered?
If no one is around, the bagman aggregation will leave you a acquaintance cardinal or a admonition apprehension will be alone in your mailbox so that you can align to aggregate your account at a after time. A redelivery fee may action if your account needs to be redelivered if you do not aces up your amalgamation in time. If your amalgamation is with Australia Post, the fee will be payable to Acquisition Sports. If your account was alien via Toll, the fee may charge to be paid anon to Toll.

 

Why did I alone accept allotment of my item?
As a aftereffect of banal availability, occasionally, your items may charge to be accomplished from assorted locations. If this occurs, your items will be delivered separately. The commitment timeframes may additionally alter depending on the celerity location.

 

How continued is your accustomed celerity and commitment time?

Please note, celerity time, is the accepted estimated time the artefact will leave our barn to again be delivered to you. It does not beggarly commitment time. Anniversary artefact advertisement will outline celerity times and postage alteration time. For the account of celerity and commitment times bang here.

 

I charge this account urgently, can you column express?
Yes, we accept a Antecedence aircraft advantage on called items. For added information, bang here.
 


Do you accommodate a tax invoice?
Yes, we do.  All invoices will be beatific through to your registered email already the transaction has been made. A printable adaptation is accessible from your Acquisition Sports user annual (for registered users only).

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My Account

How do I annals a new account?
Creating a new annual with us is quick and easy. First, bang the “My Account” articulation at the basal of our webpage and again ample in your user name and email address. We will accelerate you a analysis mail to that registered email address. Already you accept absolute that your email abode is accurate you will accept become a member. To annals for an account, bang here.

 

I forgot my countersign or login. What do I do?
If you accept abandoned your password, bang on the "Forgot your Password?" articulation at the login page.  Next, blazon in you user ID and registered email abode and bang submit. Your countersign will be beatific to your email address. If you accept abandoned all of your login details, you will charge to annals for a new annual with us. To do so, bang here.

 

I cannot log in with my password. How do I boldness this?
If you are assured that your countersign is not the affair of your disability to log in, we admonish you to aboriginal try to annul the accolade accompanying to Acquisition Sports. Cookies are baby abstracts files stored on a user’s computer. They are advised to accomplish website browsing easier and quicker by captivation advice you accept ahead searched and entered on websites you accept visited before. If you still cannot log in, try application addition browser. If you charge any added assistance, amuse abide a admission at [email protected]

 

How can I change my password?
Changing your countersign is quick and simple. First, log in with your user ID and accepted password. Next, go to “User Information” area and bang “Change Password”. Access in your new adapted countersign alert to affirm it, bang “Change Password”, and you are done.
 

How can I ask you a question?
Our affable and accessible chump abutment can be accomplished through our email ticketing arrangement at [email protected]. If it’s a sales enquiry, you can ability our sales aggregation on (03) 9793 9588

 

Can I change my email address?
Yes you can. Please email us at [email protected] and enclose your accepted registered email abode with us and the email abode you would like change it to. You will be beatific a notification email of your change of email to the new registered email address.

 

How do I subscribe to your newsletter?
You are able to subscribe to our newsletter in the afterward ways:

  • Enter your email abode in the “Stay In Touch” area at the basal of our webpage.
  • If you accept an annual with us, amuse log in to your Acquisition Sports annual and beat the subscribe newsletter advantage and bang update.
  • When you acquirement with us, a action of accomplishing business with us is that you will be subscribed to our newsletter.

 

How do I unsubscribe to your newsletter?
You are able to unsubscribe our newsletter in the afterward ways:

  • Please login to your Acquisition Sports annual and untick the subscribe newsletter advantage and bang update.
  • If you accept our newsletter, aloof bang the unsubscribe button and chase the prompts.
     

I accept unsubscribed to your newsletter, why am I still accepting it?
Your cable abandoning may be accustomed and adapted afterwards the administration of our newest newsletter. If by the abutting day your cable still has not been cancelled, amuse booty a screenshot and abide a admission at [email protected] for added assistance.     

 

I subscribed to your newsletter, why do I never accept it?
Your email account may accept beatific our newsletters to your clutter folder. To adjust this problem, add Acquisition Sports to your contacts list. For antecedent newsletters that accept already gone into your clutter folder, go to your clutter mail category, analysis all of our Acquisition Sports newsletters, and amend it by beat on the “not spam” button.

 

I accept contacted your aggregation for days, why do I never accept a reply?
Your business and apropos are actual important to us.  We try our absolute to acknowledgment to your queries as anon as possible. If your admission was submitted over the weekend, a acknowledgment will not be beatific until the Monday as our account aggregation is alone accessible on weekdays. However, if you accept not accustomed a acknowledgment aural a reasonable timeframe, amuse accelerate us addition admission apropos the affair to ensure the admission is accustomed by us.

 

Do you accept a acquaintance number?  I charge addition to allocution to.
For all sales inquiries you can alarm us on (03) 9793 9588. For chump service, adjustment tracking, assurance or acknowledgment issues amuse email [email protected].

 

How can I get an invoice?
Once an adjustment has been placed, an balance will be beatific through to your registered email. If you are a registered user, a printable adaptation is accessible from your Acquisition Sports user annual beneath the “Transaction History” section.

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Ordering

I do not ambition to become a member.  Can I buy from you?
Of advance you can. We accommodate the advantage of application a bedfellow annual which permits you to buy from us anonymously. You alone accept to accumulation us the minimum appropriate advice to acquiesce us to be able to accelerate you the item. However, we acclaim that you actualize an annual with us so you do not absence out on our newsletters and appropriate discounts and offers.

 

How defended is your checkout system?
We amount and accept the accent of our customers’ aloofness and acute abstracts you accommodate us. We booty all reasonable accomplish to accumulate defended any advice which we authority about you. Claimed advice may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to assure all our cyberbanking information. We do not abundance acclaim agenda information, we deeply abide acclaim agenda advice to our coffer for processing. 

 

I try to checkout but the account is no best available. What happened? 
The account may no best be accessible for the afterward reasons:

  1. Our arcade barrow arrangement has timed you out. If you are abeyant in our website for a assertive aeon of time, our arrangement will log you out and abandoned your cart. This has been automatic for aegis reasons.
  2. The account has become out of banal because addition chump bought the aftermost one of your adapted account afore you completed your checkout.
     

 

I accept completed my adjustment but cannot complete checkout What's wrong?
You may not be able to complete checkout for the afterward reasons:

  1. Some of the advice you accept inputted does not bout or is incorrect. Amuse analysis your advice to accomplish abiding it is all constant and correct.
  2. Presently, we alone ship and bill to barter aural Australia. Hence, amuse ensure that your aircraft and announcement abode are aural Australia.  
  3. Your acclaim agenda has been beneath or there is an absurdity with it. This could be due to limitations with the acclaim agenda or acting issues with the card. You can try application a altered agenda or acquittal method, or alternatively, try blockage out at a after time.

If problems still persist, amuse enclose the affair you are accepting in detail in an email and accelerate it to our abutment aggregation at [email protected]

Do you acquiesce pickups?
Yes, we acquiesce pickups for best items. On anniversary artefact listing, it states the bulk of time bare for your account to be accessible to be best up from our retail abundance at 28 South Articulation Dandenong South VIC 3175. For added advice about Bang & Collect, bang here.


How can I analysis my adjustment status?
Registered users can accumulate clue of their adjustment through their online account. The cachet of your adjustment is adapted alive from processing, packing until dispatch. Already your account has been dispatched, you will accept an email with your tracking cardinal and the bagman used. You can clue your adjustment application this tracking cardinal at the commitment company’s website (www.auspost.com.au/track or www.mytoll.com).

For bedfellow users, you will not be able to be adapted on the cachet of your adjustment until dispatch. Afterwards dispatch, you will accept the aforementioned email advice you of your tracking cardinal and the bagman used.

 

Can I accept an balance afore I accept my item?
Yes you can. After commutual your checkout, an balance will be beatific through to your registered email. If you are a registered user, a printable adaptation is accessible from your Acquisition Sports user annual beneath the “Transaction History” section.

 

How can I accomplish changes to my order?
Yes, but you charge acquaint us anon afore your adjustment has been dispatched. If you adjudge to accomplish any changes to your order, amuse acquaintance us via buzz (03) 9793 9588 so we can accomplish abiding your account is not actuality able to be dispatched. Already your account has been dispatched, your adjustment cannot be changed.

 

Can I abolish my order?
If you change your apperception and ambition to abolish your adjustment you can do so if it has not yet been candy by our warehouse. Once the adjustment has been accustomed to be cancelled, you will be provided a abundance acclaim aback to your account. You cannot abolish your adjustment already it has been candy by our barn or already it has been dispatched.

 

I accustomed the amiss item, what should I do?
Please abide a admission to our abutment aggregation at [email protected]. You will charge to accommodate us with your balance and photos of the account you received. Our aggregation will get in blow with you as anon as accessible to agenda the acknowledgment of the amiss account and the resending of the actual item.

 

What is a aback order?
Back adjustment is an adjustment cachet for aback an account is out of banal and we charge to adjustment added banal from the supplier. If your adjustment has the cachet of aback order, your account may booty best than the timeframe declared on the product’s listing. If this is the case, we will acquaintance you about the cachet of your adjustment and the new estimated commitment time. At the aforementioned time, we will reconfirm with you if you ambition to advance with that order. 

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Payment

Which acquittal methods do you accept?
We currently accept:

  • Credit Agenda – Mastercard & Visa
  • Pay Pal
  • Afterpay
  • Zippay
  • Direct Drop (Direct Drop can booty up to 3 business canicule to bright the coffer account).

 

What acclaim agenda do you guys accept?
We acquire Mastercard and Visa. We do not acquire American Express.

 

How defended is it to use acclaim cards on your site?
We amount our customer’s privacy. Our checkout arrangement ensures that your advice and aloofness is 100% secure. For our arrangement aegis we use firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters.

 

How do I pay application Cyberbanking Transfer?
Please use our coffer annual capacity which are declared on the balance beatific to your email address.

When advantageous via absolute deposit, amuse acquiesce up to 4 alive canicule to accept acceptance for your payment.  Please accommodate your Adjustment Cardinal in the acquittal advertence so we can analyze your payment. If you accept not accustomed acquittal acceptance afterwards 4 alive days, amuse acquaintance us via email at [email protected] for added assistance.

 

I charge the account urgently, what is the best way to accomplish a payment?
If you actively charge an item, we acerb acclaim that you acquaintance us on (03) 9793 9588 to aboriginal affirm that the artefact that you admiration is in stock. Paypal is the adopted acquittal adjustment as acquittal will be beatific anon by a absolute Paypal account. Acquittal by Mastercard or Acceptance over the buzz additionally ensures your adjustment is candy as anon as possible.

 

I can't use Paypal to complete the adjustment - I accept acclimated the aforementioned Paypal annual to acquirement at abounding added places?
Please try the afterward methods:

  • Use a altered browser (try application Google Chrome or Firefox).
  • Please ensure your Paypal abode and your registered announcement abode are identical.
  • Double analysis that you accept acceptable funds in your paypal annual as the prices on our website are in $AU.
  • Contact us via buzz for troubleshooting issues on (03) 9793 9588.
  • Pay via cyberbanking alteration – already the acquittal has been processed, amuse email the acquittal capacity to [email protected] so we can actual your acquittal method.

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Products 

Can I see the artefact afore I buy?
At our retail abundance we accept a baddest ambit of products, however, not all articles that are listed on our website are accessible in store. Appear accomplished and analysis out our ambit at 28 South Articulation Dandenong South VIC 3175. If you are afterwards a specific product, feel chargeless to analyze by buzz on (03) 9793 9588.

 

Do you amount match?
Providing accomplished chump account and appropriate commitment to our barter is our priority. To advice amuse our customer’s needs we action our articles at the best prices. We are able to accomplish this acknowledgment to our sourcing team. We do not amount bout as our articles are already at a abundant price.

 

Why is the amount altered from afore aback the artefact is aback in stock?
This affair is accompanying to aback we accept a advance for a product. Aback a artefact is put on promotion, the advance ends on that account aback either the advance aeon ends, or aback the account sells out during this period. This is the action of our advance prices. These items accept been put on auction because we can either get these items at a appropriate price, or we affairs beneath amount amount to bright stock, or we appetite to accolade our barter with some absurd deals. These are the affidavit why the amount will backslide aback to the antecedent amount already the account is aback in stock.     

 

Do you assets items?
To be fair to all of our customers, we do not assets items. All articles are awash on a aboriginal come, aboriginal serve basis.

 

How can I be abreast of your latest articles and deals?
We are blessed to apprehend that you are absorbed in our latest articles and deals. The afterward are means to advice you to be the aboriginal abreast of our latest articles and deals:

  • Subscribe to our newsletter (registered accounts only). This allows you to be notified of our new and up-coming deals and products.  
  • Like and Chase us on Facebook at https://www.facebook.com/findsportsau/. You will be able to analysis out the latest and up-coming deals and products. We accept advancing absolute Facebook deals and promotions to accumulate our admirers blessed and feel involved. 
  • Follow us on Instagram at https://www.instagram.com/findsports/. You will be able to analysis out the latest and up-coming deals and products. We accept absolute advancing Instagram deals and promotions to accumulate our admirers blessed and feel involved. 

 

Your amount for a artefact aloof alone afterwards I buy the item; can I get the new price?
Some of the promotions we run on our articles may abate the amount of these products. We affliction to acquaint you that the abatement alone applies afterwards the amount change has been made, not before. However, if the amount did not bead for an account you purchased aural the promotional aeon and the account was accurate for the discounted price, amuse acquaintance us at [email protected]  and we will actual this affair for you.

 

Do I get aggregate abatement if I buy more?
We action affluence of packaged options for abounding of our products. However, we do not action aggregate discounts if you buy added than a assertive cardinal of products.

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Shopping Security 

How do I apperceive if I am in a anchored page?
Ensuring our customer’s advice is clandestine and defended is a top antecedence for us. Back you use our checkout system, you will apprehension that the website abode starts with http://. This indicates that your abstracts will be encrypted and the folio is secure.

 

How can you argue me that you are a defended website?
Ensuring our customer’s advice is clandestine and defended is a top antecedence for us. To advice accomplish our website secure, we booty the afterward steps:

  • To accredit that your abstracts is encrypted and safe, we use aegis affidavit 2048 Bit v3 SSL.
  • To adviser and anticipate unauthorised parties from accessing our servers, we accept installed an anti-virus software which notifies us anon if there is a aperture in our security.
  • We do not abundance acclaim agenda information, we deeply abide acclaim agenda advice to our coffer for processing. 
  • We apply arrangement aegis measures such as VPNs and firewalls.

 

What advice is kept with your company?
For us to complete your transaction, we alone booty the advice that is bare to do so. This will accommodate some claimed advice such as your abounding name, email abode and billing/shipping address. Any added advice you accommodate us through email is kept carefully private. Amuse note, we do not abundance any acclaim agenda capacity in our system.  

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Warranty and Acknowledgment Policy 

The artefact I bought from you is faulty, what should I do?
Most of our articles are covered by warranty. If you are ambiguous whether your account is still beneath warranty, amuse accelerate a admission to [email protected]. Amuse acknowledge your adjustment cardinal and a description of the problem, from there our abutment aggregation will abetment you. In some cases, you may charge to accommodate accurate affirmation of the product.

 

I accustomed my account but it is damaged, what should I do?
If your account is damaged back aboriginal received, amuse accumulate all packaging as it may be all-important for us to be able to affirmation allowance with the commitment company. Amuse acquaintance us at [email protected] accouterment us with the adjustment number, a detail description of the accident and a photo of the accident allotment and parcel. Our abutment aggregation will abetment you from there.

 

The artefact I buy does not assignment beeline out of the box, what's wrong?
Goods are covered by architect warranties. On your account we will abetment to repair, barter or accommodate a acclaim agenda for the appurtenances accountable to the acceding of the customer. If the appurtenances are not repairable, you will be acceptable for a new replacement, barter or abundance credit. Refunds are not accepted on assurance claims as the appurtenances accept been used. Amuse note, some manufacturers warranties are for backup and not repair.

Please audit your artefact aural 7 days of accepting it to analysis for any defects alike if you are not planning on application the account beeline abroad so we can anon barter the account as a backup and not a assurance claim.

We do not acquittance postage, or awning the amount of acknowledgment postage on assurance claims, as your assurance is a architect assurance not a Acquisition Sports warranty. 

To acknowledgment your item, amuse chase these 3 steps;

1. Log in to your Acquisition Sports Account

2. Bang on RESOLUTION CENTRE

3. Alpha a NEW RESOLUTION REQUEST, complete your adjustment capacity and SUBMIT

Once lodged you can additionally clue the advance of your altercation online at any time. Best disputes can be bound through advice and it's best to acquaintance us as anon as you recognise a abeyant problem. Should you crave added abetment amuse acquaintance Chump Service; [email protected].

 

I accustomed my account but I afflicted my mind, can I acknowledgment it?
Please email us at [email protected] to analysis whether you are able to acknowledgment your account or not. 

In adjustment for a acknowledgment to be candy we require:

  • You to accept affidavit of acquirement (recept, acclaim account or invoice);
  • The articles to be undamaged, unused, and to be alternate in their aboriginal packaging with all labels and apprenticeship manuals included;
  • The artefact you are currently abiding to be currently abounding by FIND;
  • You to acknowledgment the artefact aural 30 canicule of purchasing it from us; and
  • You to buck all costs, such as aircraft and insurance, accompanying to the acknowledgment of the artefact to us aural 30 canicule of acquirement and accepting the goods.

All allotment charge aboriginal be issued with a Acknowledgment Authorisation (RA) cardinal afore you acknowledgment the appurtenances to ACQUISITION Sports. Amuse acquaintance our abutment aggregation at [email protected] with the aloft advice and the acumen for your acknowledgment declared in the email, so we can affair you with a RA number.

 

I accept absent the aboriginal packaging of the item.  Can I acknowledgment it?
Yes, if the account is still beneath assurance you can still acknowledgment it as continued as it satisfies the altitude declared in our assurance allotment policy. Amuse note, change of apperception allotment cannot be accustomed if they are not in their aboriginal packaging.

 

Can I acknowledgment your account to your barn instead of sending it back?
No, but you can acknowledgment your account to our retail abundance at 28 South Articulation Dandenong South VIC 3175 if you accept been accustomed for a acknowledgment by our chump account team.

 

What cannot be replaced, alternate or refunded?

We are a local, apart endemic abundance and do not action 'change of mind' refunds (this includes incorrect sizing) about we are blessed to action you a abundance acclaim (valid for up to 2 years) accountable to the afterward conditions:

- You are abiding the account aural 30 canicule of the acquirement date (or date of commitment for online orders)

- Affidavit of acquirement is included

- The item/s charge be in aboriginal condition; all packaging and tags complete and unused.

Due to bloom regulations, we are clumsy to barter or acquittance on any underwear, swimwear, headwear, eyewear, cossack or apparel purchase unless adulterated aural the manufacturer's assurance period. Items that accept been alone customised or adapted for you, such as ski ascent or snowboard bindings installed, also cannot be replaced, returned or refunded. 

 

What is your action beneath RTS (Return To Sender)?
Return to Sender happens back the bagman aggregation cannot get your amalgamation to you and they will again acknowledgment the amalgamation to us at our expense.

-         If RTS occurs due to an absurdity fabricated by us because we did not accelerate the amalgamation to the actual address, we accede our aberration and will resend the amalgamation to the actual abode at our expense.
-         If RTS occurs due to an absurdity fabricated on your part, the bagman aggregation will allegation us the added costs and as a action of resending the amalgamation to you, we assets the appropriate to canyon on the incurred added costs to you.

Errors fabricated on your allotment could be due to:

  • You accouterment an abridged or incorrect aircraft address.
  • You not accession the bindle aural the time anatomy declared on the admonition apprehension larboard by the bagman during their attempted delivery.

Please note, it is your albatross to analysis online on the courier’s tracking arrangement back your bindle will be accessible for aces up. Not accepting the admonition apprehension is not a accurate acumen for your inaction.  

When the bindle has been alternate to us, you accept the advantage to abolish this order. If you accept to do this, we will acquittance the bulk you paid for the order, bare all incurred shipping, restocking and handlings costs. To abolish an order, amuse alarm us on (03) 9793 9588.

 

SURFBOARD & BODYBOARD ASSURANCE INFORMATION

All surfboards awash by Acquisition Sports appear with a assurance to be chargeless from any accomplishment defects or faults. Surfboards are NOT acceptable adjoin breakage. This assurance is not transferable. Appurtenances beneath assurance awning will be replaced or repaired by the manufacturer. No acquittance can be provided beneath any circumstances. Assurance alone covers the item(s) awash by Acquisition Sports. A ample allotment of alternate appurtenances are begin to be, not faulty. If the alternate appurtenances are bent by Acquisition Sports to not be faulty, again all abiding aircraft fees will be beat by the customer. We will seek the permission from the chump to allegation this amount to the customer’s acclaim agenda area possible. Declining this, the appurtenances will be beatific aback by Australia Column COD bales collected. Acquisition Sports additionally affluence the appropriate to allegation the labour amount for analytical these appurtenances area no accountability was found. All warranties are voided if alternate artefact is begin in any way to be mishandled, mis-installed, modified, tampered, abused, physically damaged. Amuse attach a archetype of the aboriginal balance or accommodate the aboriginal balance number. A abundant accountability description area charge be beatific calm with all the abiding assurance goods. Chump is amenable for any aircraft and allowance amount complex in sending the assurance affirmation appurtenances aback to Acquisition Sports. Acquisition Sports is not amenable for any bindle missing in transit, on its acknowledgment aback to Acquisition Sports.

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